• Service Manager

    Job Locations US-VA-Ashland
    Posted Date 4 weeks ago(3/1/2019 10:12 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview

    General RV Center is now in search of a Service Manager to lead our Service Team as we prepare to expand our Richmond, Virginia location.   Located off I-95, this new  Supercenter will better serve the Mid-Atlantic area with over 500 RV's in stock and a 60 bay state-of the art service center.  General RV is one of the nation’s fastest-growing RV dealers, and we’ve been ranked a top 50 RV Dealer for 7 straight years by RV Business magazine. You’ll be an integral part of an industry-leading team.     


    As a Service Manager, you’ll play a key part in determining the success of our Service Department. Your job is to cultivate relationships with employees and customers alike to ensure a positive service experience.   You will oversee a state of the art 60 bay facility with over 120 employees.




    • Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of quality to meet or exceed customer expectations. 
    • Attract and select top talent to build high performing teams.
    • Engage, motivate and manage service team to achieve key goals, and meet client expectations on a daily basis.
    • Monitor effectiveness and efficiency of service processes and performance.
    • Develop strategy to meet service department metrics.
    • Responsible for overall sales, profitability, and management of expenses.


    • Excellent leadership, supervisory and mentoring skills.
    • Must possess strong conflict resolution skills.
    • Prior management experience is preferred.
    • Results driven and a desire to make a positive impact
    • Proficient in Microsoft Excel and Word.
    • Strong communication skills, verbal and written. Ability to listen and provide solutions to customer issues.
    • Reliable and strong work ethic. Professional appearance is a must.

    We offer a great benefits package that includes health, dental, vision, and 401k options.


    Compensation:  Highly competitive salary and bonus program.



    KEYWORDS: RV, recreational vehicle, Thor, Tiffin, Fleetwood, Winnebago, Starcraft, Dutchman, Keystone, Prime Time, Jayco, Coachman, car, new and used, Ford, Chevrolet, GM, Lexus, Mercedes, Nissan, Dodge, Chrysler, Acura, Audi, BMW, Jeep, Infiniti, Kia, Honda, Mazda, Toyota, Jaguar, Land Rover, VW, Volkswagen, Volvo, automotive, techncians  


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