GENERAL RV CENTER

  • Lead Service Advisor

    Job Locations US-MI-White Lake
    Posted Date 3 weeks ago(11/28/2018 4:02 PM)
    Requisition ID
    2018-2100
    # of Openings
    1
    Category (Portal Searching)
    Service Advising
  • Overview

    The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

     

    What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

     

    Responsibilities

    • Run daily reports for all service advisors to audit work. Review with advisors to ensure proper workflow.
    • Deliver a high level of customer care by assisting advisors and management with customer concerns, questions and entire service experience.
    • Train all new service advisors on policy, procedures and computer system.
    • Provide daily support to existing service advisors for continued growth, and enforce department policies.
    • Schedule service appointments with customers in a timely and efficient manner.
    • Act as liaison between RV Manufacturers and service personnel.
    • Successfully communicate with service customers to determine service issues or maintenance that is needed.
    • Ability to clearly explain technical issues to customers and how the issue can be repaired.
    • Other duties assigned by management.

    Qualifications

    • Minimum of High School Diploma required. 
    • Prior management and/or writing experience in a service or parts environment strongly desired.
    • General automotive or RV mechanical knowledge preferred.
    • Strong communicator, both written and verbal.
    • Highly organized with ability to multi-task in a timely, efficient manner.
    • Reliable and strong work ethic.
    • Valid driver’s license.

     

    PERKS

    General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 

     

    WHO IS GENERAL RV CENTER?

    General RV Center and its family of companies, which includes America's Choice Insurance Partners and Salem Distributors, is a large multi-state employer founded in 1962 in the heart of the Motor City.  General RV started as a small ‘mom and pop’ operation and has grown into the Nation's Largest Family-Owned RV Dealer, with over 1,500 loyal associates. We have Supercenters in 6 states, with 12 locations in Michigan, Ohio, Illinois, Florida, Utah and most recently, Virginia.

     

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