• Customer Experience Manager

    Job Locations US-FL-Orange Park
    Posted Date 4 weeks ago(10/23/2018 4:32 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Customer Service/Support
  • Overview

    The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.


    The Customer Experience Representative connects our customers to answers. You will thrive in an environment where long-lasting relationships are built, where solutions are offered, and where you’ll be exposed to all aspects of our growing business.



    • You will provide exceptional customer service for both internal and external customers seeking information or assistance.
    • Collaborate with Sales, Parts, Service and Manufacturers to resolve outstanding customer issues that may negatively impact the overall customer relationship.
    • Respond promptly to all inquiries and perform internal and external customer follow-up as needed.
    • Accurately document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality.
    • Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of our customer engagement software.
    • Contribute to the continuous improvement of processes, procedures, systems and tools by identifying innovative ways to enhance the customer experience.
    • Other duties as assigned by management.



    • Minimum 2 years of Customer Service experience; or an equivalent combination of education and experience.
    • Knowledge of Microsoft Office programs such as Excel, Word, PowerPoint and Outlook required.
    • Must have strong interpersonal skills and possesses strong communication abilities, both written and verbal.
    • Problem-solver by nature with the ability to make sound, ethical business decisions.
    • A positive team-player, who welcomes feedback, builds morale and recognizes accomplishments of others.


    General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 



    General RV Center and its family of companies, which includes America's Choice Insurance Partners and Salem Distributors, is a large multi-state employer founded in 1962 in the heart of the Motor City.  General RV started as a small ‘mom and pop’ operation and has grown into the Nation's Largest Family-Owned RV Dealer, with over 1,500 loyal associates. We have Supercenters in 6 states, with 12 locations in Michigan, Ohio, Illinois, Florida, Utah and most recently, Virginia.


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