GENERAL RV CENTER

  • Manager - Ownership Experience

    Job Locations US-MI-Wixom
    Posted Date 3 weeks ago(3 weeks ago)
    Requisition ID
    2018-1951
    # of Openings
    1
    Category (Portal Searching)
    Management
  • Overview

    The Customer Ownership Experience Manager will pursue continuous improvement in the core operations and service processes within our multi-location repair facilities.  The Customer Ownership Experience Manager will identify opportunities, develop a strategy to address the opportunities, execute the strategy and monitor the results.

     

     

    The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

    Responsibilities

    • Initially, you will immerse yourself into all components of the repair process to fully recognize opportunities for improvement.
    • Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance.
    • Drive performance improvement through improved end-to-end process design and management.
    • Collaborate with regional and director level team members to define and prioritize initiatives.
    • Develop and drive a continuous improvement roadmap.
    • Facilitate and lead process improvement initiatives across multiple locations through effective communication activities.
    • Oversee the development and implementation plan of technology solutions, while providing on-going support.
    • Lead and provide support to Project Manager, Warranty Administrator, and Special Order Parts.
    • Provide directors with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
    • Provide ongoing support and coaching to Operations teams.

    Qualifications

    • A bachelor degree or a combination of education and experience.
    • 10+ years of Service Operations experience. Minimum of 5 years management.
    • Strong organizational skills, attention to detail, and ability to work well under pressure to hit deadlines
    • Must possess analytical skills to evaluate the ongoing effectiveness of programs
    • Must be highly proficient in Microsoft Excel
    • Strong presentation skills required, written and verbal
    • 25% travel required

    PERKS

    General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 

     

    WHO IS GENERAL RV CENTER?

    General RV Center and its family of companies, which includes America's Choice Insurance Partners and Salem Distributors, is a large multi-state employer founded in 1962 in the heart of the Motor City.  General RV started as a small ‘mom and pop’ operation and has grown into the Nation's Largest Family-Owned RV Dealer, with over 1,500 loyal associates. We have Supercenters in 6 states, with 12 locations in Michigan, Ohio, Illinois, Florida, Utah and most recently, Virginia.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed