• Guest Services Representative

    Job Locations US-MI-Wixom
    Posted Date 3 weeks ago(7/23/2018 11:50 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview

    Our Guest Services Representatives are part of the heartbeat of our company by keeping families camping and creating lifelong memories. Our growing team plays a vital role in the experience we provide to our customers. At one of our largest stores in Wixom, MI, you’ll be an addition to our industry leading team.



    The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.



    • As a Guest Services Representative, you’ll provide exceptional customer service while contacting customers via phone to determine their level of satisfaction with General RV.
    • You will respond to inquiries and perform internal and external customer follow-up as needed. It is our goal to meet and or exceed the expectations of each customer. 
    • During each customer interaction you will record and track valuable customer feedback to use in analyzing customer service data.
    • Collaborate with Sales, Parts, and Service departments to initiate the proper procedures to immediately correct any situation as to maintain a positive customer relationship.
    • Other duties and tasks may be assigned by management.


    • High School Diploma or equivalent required.
    • Customer service experience is a must as you’ll be interacting with customers on a daily basis
    • Strong written and verbal communication skills and familiarity with Microsoft Office.
    • Able to work on a positive team in a fast-paced office setting that fosters healthy, division-wide culture.
    • Ability to multitask and complete tasks in a timely and efficient manner.
    • Reliable and strong work ethic. Professional appearance is a must.
    • Contributes to the continuous improvement and innovation of the position while nurturing customer relationships.
    • Valid driver’s license.


    General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We provide a competitive pay structure and a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacation and a 401k with company matching. 



    General RV Center and its family of companies, which includes America's Choice Insurance Partners and Salem Distributors, is a large multi-state employer founded in 1962 in the heart of the Motor City.  General RV started as a small ‘mom and pop’ operation and has grown into the Nation's Largest Family-Owned RV Dealer, with over 1,600 loyal associates. We have Supercenters in 6 states, with 12 locations in Michigan, Ohio, Illinois, Florida, Utah and most recently, Virginia.


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